Automated communication – utility and customer facing
Continuous learning to build up a powerful customer insights base
Combining all relevant customer data from internal and external sources
Our software predicts interest in your products and services at the level of single customers.
A single platform for all your customers with and without smart meter. Integrated into your IT environment.
Our software identifies customers at risk to churn and predicts what motivates them to stay.
Our software enables a 360° customer view to develop your customer-centric products.
Our software predicts which customers to contact for your next campaign and which customers to leave alone.
Based on smart meter data, our software identifies saving potentials at the level of single appliances and communicates these insights to you and your customers.
By identifying relevant customers and enabling a targeted marketing approach for a new online service of a utility, we were able to increase campaign success by 108%.
By providing individual customer profiling for a campaign, we were able to reduce service costs for a utility by 58%.
By establishing relevant and personalised communication with their residential customers, we were able to increase customer satisfaction for a utility by 23%.