Individualised customer experiences digital and automated
OUR MISSION
BEN Energy develops and operates the Energy Analytics Platform – analysing, predicting, and affecting customer behaviour to create next generation energy services.
ENERGY ANALYTICS PLATFORM
Delivery Channels
Automated communication – utility and customer facing
Predictive Analytics
Continuous learning to build up a powerful customer insights base
Big Data Infrastructure
Combining all relevant customer data from internal and external sources
Our software predicts interest in your products and services at the level of single customers.
Efficient smart metering roll-out
A single platform for all your customers with and without smart meter. Integrated into your IT environment.
Higher customer loyalty
Our software identifies customers at risk to churn and predicts what motivates them to stay.
Insights for product development
Our software enables a 360° customer view to develop your customer-centric products.
Increased campaign efficiency
Our software predicts which customers to contact for your next campaign and which customers to leave alone.
Increased energy efficiency
Based on smart meter data, our software identifies saving potentials at the level of single appliances and communicates these insights to you and your customers.
SUCCESS OF OUR CUSTOMERS
Sales
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By identifying relevant customers and enabling a targeted marketing approach for a new online service of a utility, we were able to increase campaign success by 108%.
Service costs
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By providing individual customer profiling for a campaign, we were able to reduce service costs for a utility by 58%.
Customer satisfaction
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By establishing relevant and personalised communication with their residential customers, we were able to increase customer satisfaction for a utility by 23%.
YOU CAN CONTACT US HERE
If you have questions concerning our software and want to get in touch.
