Individualised customer experiences digital and automated
BEN Energy
We develop and implement analytics based software solutions for energy providers to quantify, predict and affect customer behaviour.
Our solutions are based on our Energy Analytics Platform allowing utilities to succeed in tomorrow‘s customer-centric energy markets through data-driven decision making.
ENERGY ANALYTICS PLATFORM
Delivery Channels
Dashboards, reports and flexible interfaces to utility IT systems
Advanced Analytics
Highly trained algorithms to predict and explain consumer behaviour
Big Data Infrastructure
Big Data Analytics architecture to combine all relevant data
Our software predicts interest in your products and services at the level of single customers.
Efficient smart metering roll-out
A single platform for all your customers with and without smart meter. Integrated into your IT environment.
Higher customer loyalty
Our software identifies customers at risk to churn and predicts what motivates them to stay.
Insights for product development
Our software enables a 360° customer view to develop your customer-centric products.
Increased campaign efficiency
Our software predicts which customers to contact for your next campaign and which customers to leave alone.
Increased energy efficiency
Based on smart meter data, our software identifies saving potentials at the level of single appliances and communicates these insights to you and your customers.
SUCCESS OF OUR CUSTOMERS
Sales
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By identifying relevant customers and enabling a targeted marketing approach for a new online service of a utility, we were able to increase campaign success by 108%.
Service costs
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By providing individual customer profiling for a campaign, we were able to reduce service costs for a utility by 58%.
Customer satisfaction
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By establishing relevant and personalised communication with their residential customers, we were able to increase customer satisfaction for a utility by 23%.
YOU CAN CONTACT US HERE
If you have questions concerning our software and want to get in touch.
